Raluca Mihalceanu Online Shop Terms and Conditions

By placing your order you accept the following General Terms and Conditions of Atelier Raluca Mihalceanu Srl ( called www.ralucamihalceanu.com).

All orders placed by you via the website and our deliveries and services are exclusively subject to the following general terms and conditions, in the version that is valid at the time of the order. We do not accept conflicting terms and conditions of the customer unless we have agreed to their validity in writing.

This website (www.ralucamihalceanu.com), ("we", "ours") is the property of S.C. Atelier Raluca Mihalceanu S.R.L. The access and the use of this website, of the information, services, and products therein are regulated by the following terms and conditions ("Terms and conditions"). Placing online orders means that you accept the "Terms and conditions" and therefore, please read them carefully.

We could modify the T&C and the SI depending on the opinions of our site's users. For this reason, please verify them before logging in. If you disagree, please do not use this site. Any changes after the placing and our confirmation of the order, will not affect the order except when required by the law.

www.ralucamihalceanu.com is operated by Atelier Raluca Mihalceanu Srl

VAT no. RO15824825 registered in Romania

Company registration number: J05/1327/2003

Company address:

Street. Libertatii nr.50,

410042, Oradea, Romania

E Mail: office[@]ralucamihalceanu.com

Phone: 0040722318686

You may return the products within 14 days, starting the next day after receiving. The return shipping is at your cost. We recommend that you retain the proof of return shipping. You will find return instructions in the package. Please return the products in the original packaging, with all labels on and along with the completed return form.

Returns will be accepted for consideration only when we receive them in the given time limit which means that you must ship it out on time. Return shipments will be at your cost and risk. You need to address the return shipment or the request to Atelier Raluca Mihalceanu Srl, Str. Libertatii nr.50, 410042, Oradea, Romania.

No refund will be taken into consideration if the return instructions are not strictly respected. In case the product has any deterioration other than the manufacturing defects (if any), Atelier Raluca Mihalceanuhas Srl has the exclusive and unilaterally right to decide a partial refund accordingly. In case of a valid return, your bank account will be credited within 15 days from the receiving of the returned products, or we can exchange the product after your confirmation.

The address for the return shipment is: 50 Libertatii Street, Oradea, 410042, Romania, Phone: 0040722318686

Placing the order

By placing an order on our website, you give us permission to use your data (including the information added) in order to deliver the products, the services and the information required. This also involves the agreement towards third parties who are involved in the above described activity. We understand that with the acceptance of the Terms and conditions and we have your consent to use the information provided by you in order to exclude any possible fraud. This information could be recorded by the authorized bodies. If you are under 18, please announce your tutor on this action.

Payment shall be made only online when you place your order.

All prices are include VAT.

Prices are set when products are displayed on site and include VAT and may change when discount policy applies .

Governing Law

The contract between Atelier Raluca Mihalceanu Srl and the Purchaser shall be governed by the Romanian law and shall be construed pursuant to the regulations thereof. Any disagreements shall be settled amicably. If disagreements may not be solved amicably, they shall be subject to the Court of International Commercial Arbitration of the Chamber of Commerce and Industry of Romania, according to the regulation thereof.


Please be aware that by agreeing to our Privacy Policy you are authorising our use of “cookies”.

Cookies are data files which are stored on your computer’s hard drive by your web browser, and are necessary in order for your movements to be tracked within websites. Cookies allow us to see the contents of your shopping cart, previous purchases and to deliver content specific to your interests.

Atelier Raluca Mihalceanu Srl do not advertise other brands/labels/organisations on our website, and therefore we do not have third party cookies.

Accessing, editing your personal data

If you need to update/edit your personal information, please visit the website and after logging into your account using the “Sign In” tab on the top right corner of the home page, your personal information will be made available for review and change. You can also change, save or delete billing/delivery addresses.

If you prefer, you may contact us by email at office[@]ralucamihalceanu.com and we will amend your personal details. In line with GDPR regulations in place as of 25th May 2018, you have the right to delete any information from your account at any time. You can do this by logging into your account and deleting the contact details you keep on file.

In order to fully close your account, please contact office[@]ralucamihalceanu.com. Please note that the right to be forgotten is only applicable to customers with no transaction history and we are unable to fully delete any past transactions and/or contact details associated with the transaction from our system.

Further Information

If you have any queries about our Privacy Policy, please contact us on office[@]ralucamihalceanu.com

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